The media today: The relationship between trust and journalism is complicated

As media companies struggle to deal with the twin threat of financial collapse and Trump’s accusations of “fake news,” many have focused on trust as a solution. If readers trust them—or so the theory goes—they won’t be seen as fake news, and then readers might be inclined to support them financially. Unfortunately, the relationship between trust and journalism is more complicated than we like to admit, as a new survey released Tuesday confirms.

The joint study by Gallup and the Knight Foundation found most Americans don’t trust the news media to do a good job of making sure they have the knowledge they need to be informed about public affairs, but it also found trust was split along ideological lines: Almost 70 percent of Republicans said they had an unfavorable opinion of the media, compared with 54 percent of Democrats. For a combination of trust factors, including whether the media was biased or objective, the trust level of Republican voters was just 21 percent, while Democrats scored the press twice as high.

These kinds of results shouldn’t come as a surprise, since other polls have also found a decline in trust with a distinctly ideological bent. The annual Trust Barometer report from PR giant Edelman found an even larger gap in a survey conducted a year ago, just after the election: 85 percent of Trump voters said they didn’t trust the news media, compared to less than half of Clinton voters. And a survey from the Pew Center last year found a similar divide between Republicans and Democrats when it came to trust.

This problem extends to the idea of “fake news,” which experts like Claire Wardle of First Draft News say has become almost meaningless. According to the Gallup-Knight poll, most Americans said the term could even apply to accurate stories that portray politicians negatively, and 40 percent of Republicans said such stories are always “fake news.” Not surprisingly, the survey also found an ideological divide when it came to the severity of the problem: Three quarters of those who defined themselves as very conservative saw fake news as a very severe threat to democracy, while only 46 percent of Liberals agreed with that statement.

Here are some related links on the issue of trust and journalism:

Trust and media globally: The Pew Center recently released a new survey looking at trust and the media not just in the United States but globally, and there were some interesting differences between countries. Canada ranked highly for reporting on various subjects accurately, with about 75 percent of respondents saying they did, while the US ranked among the lowest, with just over 50 percent saying US media reported things accurately.

Can you automate trust? The Trust Project is an international consortium of news organizations–including Google and Facebook–led by journalist Sally Lehrman and hosted at Santa Clara University’s Markkula Center for Applied Ethics. One of the project’s most recent initiatives was the development of “trust indicators” that a number of media outlets have agreed to add to their publications. Google, Facebook and Twitter have also agreed to use them.

Building bridgesThe News Integrity Initiative was launched last year by Jeff Jarvis, who runs the Tow-Knight Center for Entrepreneurial Journalism at City University of New York, with $14 million in funding from Facebook, Mozilla and Craigslist founder Craig Newmark. It plans to fund research and other activities that will “build bridges between the public and journalists to foster collaboration and develop mutual respect and trust.”

Good journalism isn’t enough: In a forecast for 2018, Molly De Aguiar–who runs the News Integrity Initiative–said that simply doing good journalism and hoping people will trust you is no longer enough. “If journalists want the public to listen, then journalists have to listen to the public,” she wrote. And if journalists want the public to care, “then journalists have to care about the public.” And that means listening to their concerns, not just seeing them as passive consumers.

Other notable stories:

Newspapers owned by Digital First Media are bracing for buyouts and layoffs after an announcement on Friday. The company, which is controlled by hedge fund Alden Global Capital, owns papers such as The Los Angeles Daily News, The Orange County Register and The Mercury News. Management warned of “significant” buyouts coming at most of the chain’s papers, as well as “involuntary terminations,” due to declining revenues.

A site called touched off a firestorm of criticism and debate on the weekend when it published a woman’s account of a painful and humiliating date with actor Aziz Ansari. What is According to The Cut, the site is a women’s news and lifestyle site that has only been around about a year and is a spinoff from a site called The Tab, which is published by Cambridge University students.

The Awl, an independent arts and culture site created in 2009 by former Gawker Media staffers Alex Balk and Choire Sicha (who is now the editor of the Style section at The New York Times) announced on Tuesday that it is ceasing publication, with what an unsigned note on the site said was “a mixture of disappointment and relief.” The Awl’s sister sites The Hairpin and The Billfold will also close.

In an essay for Wired magazine, sociologist Zeynep Tufekci argues that while we may be living in a golden age for free speech, it is a golden age that brings with it a raft of social problems. In the past, the problem was that people were prevented from speaking, but now we have too much speech–a problem that has been exacerbated by platforms like Facebook and Google, who are monetizing the war for our attention.

YouTube announced some changes to its Preferred program, which gives video creators who gain a certain number of followers special treatment and access to premium advertisers. The company says all videos will now be reviewed by human moderators, a move that comes after former Preferred member Logan Paul was criticized for posting a video of a dead body in a Japanese forest that has become a popular location to commit suicide.

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