Yahoo gets a copy of Eric’s Plan B

Like many shareholders of Yahoo — whose stock has climbed somewhat in the past few months, but is still well below where it was at the beginning of last year — blogger and management consultant Eric Jackson has been less than pleased with the company’s performance over the past year or so.

Yahoo-logo.jpg Although the Internet “portal” and search company has finally rolled out enhancements to its search-related advertising system, in an attempt to compete with the more successful platform run by you-know-who (hint: it starts with a G), Yahoo is still seen by many as lagging when it comes to its online strategy, or perhaps lacking one altogether. But rather than just complain, Mr. Jackson wrote a blog post back in January in which he tried to rally other disgruntled shareholders to his cause.

He described a refocused strategy for Yahoo that he called Plan B (including the removal of Terry Semel as CEO), and posted a video of himself outlining the idea to both his blog and to YouTube. As he put it in his original post

“Yahoo! is drifting; and its board and management have been too slow to act to this fundamental problem. As shareholders, we don’t have to sit by and watch this. Activist Investing has principally been the domain of hedge funds — well, no longer. With the help of the web, blogs, and wikis, I’m asking all current and future retail investors in Yahoo! to join me in pushing for a change.”

Eric’s campaign has been written about at TheStreet.com and the Internet Outsider blog, which belongs to former Wall Street technology analyt Henry Blodget, as well as Red Herring magazine.

And over the past couple of months, he has gotten a substantial amount of support from other Yahoo shareholders, including a couple of fairly large institutional shareholders whom he says would rather remain anonymous. In all, he says he has $29-million worth of Yahoo stock behind him, and recently filed the required papers to be nominated for the company’s board of directors.

“Some have told me I will need $200,000 to run a “proxy contest” to get elected to the Yahoo! board and — even with that — the odds are stacked against us, as most institutional shareholders tend to be “pro-management,” he says on his blog. “I don’t have $200,000, but I have a love for Yahoo!, the great employees who work there, and we have a plan that has merit — thanks to your input.”

Best of luck, Eric.

Newspaper software: pretty but dumb

The New York Times Reader, a piece of software you can download to read the NYT on your PC, came out in beta last fall and I immediately downloaded it for a few reasons — including the fact that I am a geek, a newspaper journalist and a big NYT fan. And I have to admit that it was (and is) pretty slick. Thanks to Microsoft’s presentation software, it replicates the look of a newspaper, but updates itself when connected to the Web, etc.

prison.jpgNow the company has announced several similar readers for two British papers, Forbes magazine and a Seattle newspaper (PaidContent has more here). And like several other people, including James Kendrick of JKOntheRun, David Rothman of TeleRead and Bob Russell of MobileRead, I am left scratching my head and wondering what the hell any of these publications are thinking. Why on earth would anyone download multiple pieces of software — all of which are based on the same rendering engine from Microsoft — to read different newspapers? It makes no sense. (John Dowdell says that it might appeal to someone who only wants to read one newspaper, which I will admit is a possibility, but it still seems overly limiting to me).

I think it probably makes sense to the executives at the NYT, who approved the idea, or to similar executives at Forbes and Associated Newspapers — after all, the lure of such an idea is that it has the potential to replicate the same kind of physical control that newspapers enjoy in print, but in digital form. No cutting and pasting, no linking from the outside, no messy webpages or RSS feeds or any of that nonsense. Just a very pretty, very appealing, Microsoft-controlled walled garden.

There’s already magazine-reading software from Zinio.com that does quite a good job of replicating the look of a magazine on a PC, and is quite handy for reading offline on airplanes and so on. But a single piece of software allows you to download dozens of magazines, not just one. Will any of these publications agree to be bundled all together into a single reader application? Unlikely. That would make too much sense for readers.

Further reading:

David Hunter at HunterStrat shares my bemusement at the whole idea of a dedicated app for a single publication, as does my friend Rob, and James Robertson. And Don Dodge disagrees with me and points out that “the business of software is about business, not technology.” I would agree — but the business of software (or the business of business, for that matter) should also be about serving the customer.

Will a dedicated application just to replicate the look of a particular newspaper be enough of a service to make these readers fly? I don’t think so. The newspapers in question might want you to think that they came up with this idea to help you as a reader, but I think the real reason is that they are trying desperately to think of a way to maintain their control. And my experience is that that kind of motivation tends to make for a crappy product.

Papers do video, with mixed results

As the word “paper” becomes less and less a part of the newspaper world, things like video are becoming more and more common. While there are some exceptionally well-designed video efforts out there — such as the Washington Post’s OnBeing, which I wrote about recently — there are also some that are, well… underwhelming, if that’s a word.

video-camera.jpgPaul Bradshaw of the Online Journalism blog says that his hometown newspaper in Bolton is one of those that seems to be struggling with the whole concept. In fact, Paul says its efforts are “the worst attempt at online video I’ve seen so far.” And Kurt Anderson has a piece at New York magazine in which he writes about some of the video work that the New York Times has been doing — including film critic David Carr’s Oscar blog Carpetbagger. He also mentions David Pogue’s tech videos, which I have to confess I find exceptionally irritating. But maybe that’s just me.

“In the online archives of U.S. papers are thousands of videos, among them dozens of exceptional short docs, more like miniature Frontlines or public-radio-with-pictures than like network-news segments, available anytime. This is video-journalism-on-demand.”

In other recent newspaper video news, the New York Times just announced that it is going to dip its toes into the “user-generated content” field by allowing couples who want to be featured in the wedding announcements to send in video talking about how they met, or a clip from their wedding. Fittingly enough, an NYT staffer describes the effort in a Google video interview, and says that the paper decided to do it as a way of experimenting with video.

Update:

In a followup post, Paul says he came across some video at the Eastern Daily Press website that fits his definition of really well-done video content.

Dude, blogging is just so over

Every now and then some ancient blogger will post a world-weary, “been there, done that” missive about how blogging is tiresome, bordering on useless, and so they are giving it up, etc. The implication being, of course, that blogs are a kind of juvenile pursuit, like skateboarding or body-piercing, and that eventually everyone grows up and puts such things behind them. The latest entry in this genre comes from Dee Rambeau of the Marcom blog, which I got pointed to by Student PR blogger Chris Clarke.

blogging.jpgRambeau is apparently one of a number of PR professionals who contribute to the blog and teach PR at Auburn University in Alabama, in the school of communications and journalism. Number one on his list of world-weary reasons for quitting the blog game? Because he was “in early” (he started posting in 2004). Why this means he has to stop now isn’t clear, at least not to me — except perhaps that he has run out of things to say. Rambeau then veers into whether corporations should blog, and says that he has come to the conclusion that blogging “is not a positive thing for business, rather it is a negative.” In fact, he says, for a public company with shareholders, blogs are “useless and irresponsible.” Personal blogging is fine, he says, but they don’t really matter because blogs are primarily “an exercise of EGO.” Then he says:

“I’m tired of blogging. I’m done. What I have to say…I’m going to keep it to myself. There is soooooo much noise out there. I’m tired of contributing to it.”

“I will contribute to MarcomBlog in the future but I’ll not be adding to my own blog. My writing is going to be private and I hope to publish a book.”

I have to say this whole post rang false for me in a whole bunch of ways. Should public corporations be careful about blogging? Obviously. But useless and irresponsible? That’s a bit much. I guess it was useless and irresponsible for JetBlue’s founder and CEO to post a video on YouTube apologizing for the way his company has treated customers. No PR value there, I suppose. Or for a company to use their blog as a way of responding to customers, like Dell has — no value there, I suppose. Good lesson.

What it reads like to me is that Dee Rambeau has lost interest in blogging, and/or has run out of things to say, and that what he does have to say he will keep to himself (the point of which is what exactly?) and/or publish in a book — the implication being that doing so is a much more civilized and worthwhile effort than writing a “blog” (and books aren’t about ego, I guess). To which I would say: Thanks for leaving, Dee. Don’t let the door hit you on the way out.

Update:

Please see the comments below for some responses from Dee Rambeau and from Robert French, the Auburn PR teacher who runs the Marcom blog.

Who, us? An Office suite? Never.

Ever since Google first launched things like “apps for your domain” and bought Writely, CEO Eric Schmidt and others have been singing the same song: namely, that the Internet behemoth has no intention of putting together a competitor to Microsoft Office. At the Web 2.0 conference, for example, he said “We don’t call it an office suite. It’s not an office suite.” Google does not want to compete with Microsoft, he and others have said repeatedly.

google office1.jpgIf Mr. Schmidt and his friends Larry and Sergey don’t want to compete with Microsoft, they have a funny way of showing it. As they have added features such as spreadsheets and wikis and bundled all of them together — and are now launching them directly into the corporate market as a suite in everything but name — it’s obvious that what Google really didn’t want was to admit that it was going to try and compete with Microsoft. Better to plan a sneak attack, all the while protesting innocence. Has that really accomplished anything? I’m not sure. I think it might have been better if Schmidt had come right out and said they were going after Microsoft before now — he likely would have been greeted with cheers.

Google’s previous bundled apps — which you can now think of as Google Apps Consumer Edition — were obviously a dry run for what the company has just launched, which is essentially the same suite, with email, documents, spreadsheets, calendar and 10 gigabytes of storage, for just $50 per user per year. In case you’re wondering, that’s about 1,000 per cent cheaper than Microsoft Office (I’m exaggerating, but not by much). And they are providing 24-7 support and guaranteed 99.9 per cent uptime.

But can Google guarantee that the Internet, or my specific provider, will have 99.9 per cent uptime? Probably not. To me, the missing piece is still some kind of offline app that will cache documents for when Internet access isn’t available, like Zoho is doing. Google’s Office suite (let’s call it what it is) might be fine when you’re at HQ with a T1 line, but what about when you’re in a regional office in Poughkeepsie, or on the road? Don Dodge makes a similar point here.

Further reading:

Mary Jo Foley, who knows a thing or two, says Google might want to revisit the history of Microsoft’s failed Hailstorm project, which she says proved that businesses don’t want to store data in “the cloud.” But my friend Paul Kedrosky says that he thinks Google’s apps could easily chip away at the small to medium-sized business market, where companies don’t need or want to pay exorbitant sums to run all of Microsoft Office. And Henry “I used to be a famous Wall Street analyst” Blodget admits that he was wrong when he said Google would never go up against Microsoft Office.

Me media: a podcast with Maggie

If I can get self-referential for a bit, I did a podcast interview type of thing with Maggie Fox of Social Media Group recently, and she has just posted it to her blog and made it available for download in iTunes, etc. The direct link to the file on Libsyn is here if you want to have a listen. Maggie did a great job and I really enjoyed doing it.

microphone.jpgMaggie — whose consulting company specializes in helping companies with blogs, podcasts and other social media — has been doing a series of interviews with people as part of the Social Media Collective (which both she and I belong to). The SMC is a group that Jerry Bowles has put together of bloggers that write about or are involved in social media and new media, and he has a sort of group-aggregator blog at socialmediatoday.com where you can read posts from all the various members.

I don’t expect anyone (other than maybe my mother) to listen to the entire podcast, but if you’re interested, we talked about the mesh conference how I got into blogging, the Globe’s perspective on blogging, the challenge of maintaining a civil discussion now that the paper has given readers the ability to comment on any news story, the introduction of group moderation to the comments at the Globe, and the question of whether spending too much time online makes people anti-social.

Google’s early video deals crumble

(cross-posted from my Globe and Mail blog)

Not that long ago, Google seemed to be carving out a brave new world in online video. Just before it bought YouTube for the eye-popping sum of $1.6-billion, the company announced that it had signed deals with several content providers, including CBS, and there was talk of a wide-ranging deal with the latter to carry TV and radio programming, sell ads around it and share the revenue — an arrangement that the two were supposed to announce at the Consumer Electronics Show.

GoogleTV2.jpgInstead, as the Wall Street Journal reported in a recent story on Google’s TV troubles, Les Moonves of CBS said he couldn’t sign off on the deal and the big announcement with Google CEO Eric Schmidt was cancelled. Sources apparently told the WSJ that there were disagreements between CBS and Google over the length of the agreement, the content that would be included and so on. And Google has been having difficulty with other potential partners as well: Viacom, for example, has gone back and forth on its relationship with YouTube — last fall, it ordered the site to remove dozens of Comedy Central video clips and other material, but then the two signed an agreement to work together on content sharing.

Viacom, however, reportedly got impatient with the pace at which Google was introducing content controls, and recently ordered the company to pull about 100,000 videos from YouTube. And now Viacom has signed a content-sharing arrangement with Joost, as I discussed in an earlier post.

Are the networks just hoping to get more money, or are they leery of getting into bed with Google and not being able to get out again? One thing seems pretty clear: It’s not going to be quite as easy to forge relationships as Google may have thought when it first acquired YouTube.

Further reading:

PaidContent has a nice summary of all the things that haven’t been going Google’s way lately, and Business 2.0’s Next Net blog wonders whether Big Media needs YouTube or not. Cory at Lost Remote has also written about it.

Why should we celebrate tech IPOs?

My friend and former journalism colleague Mark Evans points to a piece in Business 2.0 magazine with the enthusiastic title “Tech IPOs: They’re back!” The story talks about “champagne corks are popping in Silicon Valley,” and how this year could be the best one for technology stock offerings since the bubble burst in 2000. But is that a good thing? It is if you’re a venture capitalist, presumably, since you get a (theoretically) nice exit. But is it good in any other sense?

blowing-bubbles1.jpgDon’t get me wrong. Obviously, a public market is a handy thing to have when trying to build new businesses, since it gives entrepreneurs an alternative source of capital, and it encourages VCs to lend because they know they will be able to get their money back as opposed to having to cross their fingers and hope Google or Yahoo buys their little investment. But the breathless tone of the Business 2.0 piece makes me distinctly uncomfortable. You can almost see the exclamation marks littering the article — the same way they are dotted throughout the spam stock emails I get (and I’m sure you get) hundreds of times a day.

In fact, the Business 2.0 article reads like something out of a magazine you might find in a hair salon or at the supermarket checkout, with headlines like “Short skirts are back!” and “10 ways to tell if he’s cheating!” and so on. Then we get the obligatory nod to the irrational exuberance crowd: “To be sure, smooth sailing on Nasdaq is never guaranteed,” the story says. Gee, ya think? And then it’s on to the six companies that are “likely to strike it rich!” Terrific. Larry Dignan over at ZDNet does some hype-popping of his own here.

The Skype boys take on GooTube

Update:
The Wall Street Journal’s story has been confirmed by CNet and by Reuters. No financial terms disclosed (Viacom’s typical deal is apparently to get two-thirds of the ad revenue), and CNet says that the arrangement — at least in the beginning — won’t include some of Viacom’s premier content, including Comedy Central shows such as South Park and The Colbert Show.

Original post:

According to a story in the Wall Street Journal this morning (reg. required), entertainment colossus Viacom has signed a distribution deal with Joost, the peer-to-peer streaming television service that Janus Friis and Niklas Zennstrom started up with the billions they made selling Skype. Viacom, of course, is the same entertainment colossus that recently ordered YouTube to take down 100,000 videos.

joost.jpgAt the time, that looked to me like a negotiating tactic on Viacom’s part, a way of exerting pressure in order to get some leverage over YouTube, and perhaps get a better deal — in other words, more money. Viacom also seemed irritated that YouTube hadn’t come up with the anti-piracy measures it promised to deliver back when it signed a deal with CBS and other content owners just before Google bought the company. And now it seems obvious that Viacom, which bailed out of a proposed “YouTube killer” some of the other networks were proposing, is looking for some competition so that — as Larry Dignan points out at ZDNet — YouTube doesn’t wind up owning the relationship with the viewer in the new digital TV universe.

Can Joost become a credible competitor for YouTube? That’s the billion-dollar question. Having tried the beta, which keeps improving, I think it is definitely going to be a horse race. YouTube has the content — and unlike some TV snobs, I am a big fan of the cat videos, comedy clips and undiscovered singing sensations — but the quality and the interface are underwhelming at best. Joost, by contrast, has a slick and intuitive interface and looks good (mostly) even at full-screen. Much more TV like, whereas YouTube is still Web TV.

If Joost can provide compelling content as well as having those other strengths, then GooTube could definitely have a competitor on its hands.

Further reading:

Henry “I used to be a famous Wall Street analyst” Blodget isn’t so sure whether Joost is the right model, and neither is Stan Schroeder. The always insightful Mark Cuban has some thoughts about Google and video, and my friend Scott Karp wrote recently on the topic of online video and monopoly. Meanwhile, Steve Bryant at GoogleWatch has an excellent list of things that Google could do to make YouTube not just look better but work better. And Cynthia Brumfield at IPDemocracy says Joost has thrown GooTube a knuckle ball.

NBA video mashup site falls short

From Om Malik’s TV hub NewTeeVee comes word of a smart move by the National Basketball Association: the NBA has reportedly done a deal with online video-editing service Eyespot (to be announced Tuesday) that will let viewers and Web surfers remix game clips into their own videos and post them. Other registered users can then rate the videos with a star system, and see the top-rated clips with a click.

nba remix.jpgWhile this is a great idea, however — and is likely to get some good takeup from rabid NBA fans and would-be highlight reel makers — like Paul Kapustka of NewTeeVee I think it falls short in one major way: namely, the videos that are created cannot be easily shared, making the site a bit of a walled garden. I think that is a pretty serious failing for a site that presumably wants to create viral-type interest. How far would YouTube have gotten if it tried to keep all the video on its own site? Not very far, I would argue.

Paul, who got a preview of the site from Eyespot.com, says that the company will have other similar deals to announce soon, and is also apparently involved with Sony in some way in a music video capacity (although Sony is also working with Brightcove). I would expect to see plenty more sites engage in the same kind of user-generated remixing that the NBA has — but hopefully more of them will widgetize their content rather than trying to keep it hostage.

Update:

Katie Fehrenbacher at NewTeeVee says that the National Hockey League, which did a deal with YouTube last year to put hundreds of hours worth of old game videos up on the site, has started disabling embedding of its videos — trying to force people to watch them at YouTube. Hey NHL: Three minutes for being stupid.

Update 2:

A spokesman for the NHL told Steve Rubel that the league is still committed to letting people share videos, and that the NHL is looking into why some people were told otherwise. I take back that penalty 🙂

Norwegian paper disrupts itself

The International Herald-Tribune — a paper that could probably use some disrupting of its own, from what I’ve heard — has a piece about a Norwegian newspaper that seems to have succeeded in carving out a business online. According to the story, Schibsted is an Oslo-based newspaper publisher that saw its earnings climb by almost 30 per cent in the fourth quarter, thanks largely to its online operations, which one analyst says could account for about 60 per cent of the company’s earnings next year.

Bharat Anand, a professor at Harvard Business School who is writing a case study on the company, says that:

“There’s clearly something quite special here… There’s no question they managed this transition earlier than a lot of newspaper companies, and they’re in a better position as a result.”

disruption.pngAccording to the story (which Stowe Boyd has also mentioned in a recent post), Schibsted started investing in new media way back in 1995, and continued to do so even during the dot-com bust. It is now the biggest Internet media player in Norway and in Sweden, has expanded into new markets like France and Spain by starting free newspapers (under the name 20 Minutes) and launching high profit-margin classified-ad businesses like Finn.no

The newspaper company, which publishes the tabloid paper Verdens Gang and the higher-brow newspaper Aftenposten, also started launching online sites even though they threatened to cannibalize their existing assets. Schibsted’s CEO says that the company “changed from a defensive stance at the beginning of the Internet age to a very offensive one.” Some analysts have said that the publisher was able to shift gears so quickly in part because several senior managers did not come from a newspaper background.

Update:

Lucas Grindley notes that the 20-per-cent of revenue figure in the IHT article conflicts with the data on the Schibsted site, where it says online accounts for 20 per cent of profits — which is somewhat less impressive, but still noteworthy.

MyBlogLog goes after spammers

Update:
MyBlogLog co-founder Eric Marcoullier has a long post here, in which he describes how the service discovered the “co-author” spam — and how it took a little longer because of the three-day weekend in the U.S., and one MBL staffer being away at a wedding (ah, the joys of working with a small team). But he says it is fixed, and lists the changes that the service has made to prevent similar kinds of spam. Nice job from Eric and the team, and a classy response.

Original post:

There seem to be mixed feelings about MyBlogLog, the social networking service that Yahoo bought in January, and the one whose widget you can see in my sidebar, as well as the sidebars on lots of other blogs (it’s the one with a row of pictures of different readers who have visited my blog recently). Some people think it’s a waste of time and have gotten rid of it, but I think it’s actually quite useful — I can see with a glance who has been reading, and I often check out their blogs or their MyBlogLog community as a result.

mybloglog.JPGLike so many other social networking services, however, there is a growing problem with people trying to “game” the system to achieve a variety of spammy ends. As John Chow and search guru Danny Sullivan have reported, they have been approached to become “co-authors” of other sites — and in some cases were actually made co-authors without agreeing to become so. Robyn Tippins of SleepyBlogger says her husband, a pastor, was added as the co-author of a porn site, which was probably somewhat awkward.

As far as I can tell from the comments on blogs such as WebMetricsGuru and John Chow, the co-author additions were made by Bradford Knowlton of SEO Adwords — who says in his comment and on his blog that he did it to point out the loopholes in MyBlogLog. In a comment over at Darren Rowse’s Problogger, Eric Marcoullier of MyBlogLog says that the service is working on closing the loophole.

I haven’t become co-author of any site I don’t know about (although I should check to make sure, I suppose), but I have experienced another MyBlogLog “feature” in the past — which Solo SEO wrote about awhile back — which is people setting up accounts and uploading photos of themselves that are simply logos for their company or website, since they appear in the strip of headshots and are thus free advertising. Unfortunately, the more popular a site or service like MyBlogLog becomes, the more attractive it becomes as a target for spammers.

Lonelygirl15, the sequel — or one of them

In the relatively short life of YouTube and the rise of “user-generated content,” the story of Lonelygirl15 has already become a legend. An innocent girl named Bree uploads videos from her room, drops some hints about her weird parents and her boyfriend, and becomes a bonafide sensation, with millions of people watching her videos. Then the story breaks that she is an actress in her 20s, and the whole thing was dreamed up by some independent filmmakers (which is still an interesting story).

It’s not quite in the same category, but Virginia Heffernan — who writes the Screens blog for the New York Times and was one of the first to jump on the Lonelygirl15 bandwagon (just shortly before yours truly) — has turned up another YouTube sensation/mystery, one that goes by the name YsabellaBrave, or maybe MaryAnne. An attractive blonde with Raphaelite curls, large eyes and a strong singing voice, she has about 16,000 subscribers to her channel on YouTube, and is #34 on the “most subscribed list” of all time at YouTube. She sings classics such as The Band’s Weight, As Time Goes By and Swingin’ on a Star.

[youtube https://www.youtube.com/watch?v=x9pWcbGyVIY&w=425&h=350]

Ms. Heffernan points to a post on the blog of crime writer Steve Huff, in which he does some digging into the background of the singer, who claims to have little or no training. He turns up a video clip of a brunette Ysabella — calling herself MaryAnne — trying out for a job as the host of a horror movie TV show, and also produces blog entries in which she describes herself as a devout Christian, and mentions that she is an actress.

But just when we are ready to dismiss MaryAnne as a fake, Huff gets a comment from the singer herself, then exchanges emails — and becomes convinced that she is genuine. Ms. Heffernan isn’t quite so convinced, but she has yet to respond to a comment from MaryAnne on her Screens blog, in which the YouTube video star says

“Remember when reporting, even scandalous reporting, was built on fact and only rarely seasoned with hearsay? If you want to know about me, I’m here. You have my email.

Please don’t let an article consist of verbal allusions or 3rd party quotes about a woman; that’s just a flush away from ‘Call MaryAnne for a good time’.”

Whatever the truth might be, it isn’t nearly as crucial to the picture as Lonelygirl15’s real story was, since part of the reason people got interested was that Bree seemed to be under lock and key to some extent, and possibly in danger. MaryAnne is just a singer — and a pretty darn good one too. Who cares what her real name is, or whether she’s a horror movie fan, or a devout Christian, or both? Lots of artists change their names, and we rarely find out their real life story until after they’re dead.

Will lightning strike in the IdeaStorm?

I think it’s great that Dell has come out with IdeaStorm, a suggestion site inspired by Digg (and that inspiration is explicily admitted on the site, unlike Yahoo’s recently launched suggestion sites, which caused such a ruckus because they were supposedly a “ripoff” of Digg). And like Rob Hyndman, I think the name is great too. What better way to show your community of users that you’re listening to them than to encourage them to submit ideas and vote on them?

dellideastorm.jpgThere’s no question that Dell has come a long way since the early days of the Dell blog, when Jeff Jarvis ripped them a new one (mostly for not mentioning him and all the blog coverage he got after having a bad experience with Dell support). They responded to that openly and honestly on the Dell blog, and they followed it up with lots of posts about what they were doing to fix various user problems such as faulty batteries, etc. And best of all, they admitted that they still had lots of learning to do.

The big question now, of course, is: How much of this community input will Dell actually put into practice? In other words, the walk must eventually be walked, rather than just having the talk be talked. The top user suggestion as of this writing is the “No Extra Software Option” — in other words, the option to buy a Dell with no extra software. It had about 2.000 votes on Saturday afternoon. Will Dell listen? No doubt the company has agreements with software companies to include their products for a fee. Will it be willing to give that up because the community wants it to?

Mark Evans has more on Dell and IdeaStorm here and Richard MacManus at Read/Write Web has a post about that and Dell’s other Web 2.0-style innovation, which is a user-generated video site called StudioDell. And Richard points out that more companies should be trying to listen to their customers the way that Dell is. What does it cost? Barely anything. But the payoff — even just in goodwill — is enormous.

Google heard Aaron — so now what?

Aaron Stanton had a plan. A crazy plan, some might say, but still a plan: In a nutshell, he wanted to pitch a business idea to the folks at Google — the world’s largest search engine, a $130-billion colossus with 10,000 employees, etc., etc. — so he decided to get on a plane, fly from his home in Indiana to the massive, sprawling “Googleplex” in Mountain View, California and sit in the lobby of the Google headquarters until someone agreed to listen to his pitch.

As part of his plan, he created a website called Can Google Hear Me, where he has posted regular updates on his progress, including video clips — one of which involves reading some of the thousands of encouraging emails he has received (he even creates a stack of programming manuals about six inches thick to give an idea of how many messages he has gotten in just an eight-hour period).

His plan went into action on February 11th, and on February 14th — after getting kicked out of the building — he got an email at 1:30 in the morning from a Google address saying: “We can hear you  :-)”. That day, he had a meeting with a Google employee named David — a meeting Aaron says was rushed, but otherwise went well. He says David was interested, and didn’t dismiss his idea, but we don’t get a lot of information other than that. Obviously, we’re supposed to stay tuned to cangooglehearme.com.

Is this the next Red Paper Clip? This commenter at Digg thinks he knows what Aaron’s idea might be, and that it might have something to do with a previous business venture involving something called “the Novel project.” And this may be Aaron’s blog — where he talks about his divorce, and his pending bankruptcy. He also apparently writes about games for About.com and GamesFirst.com.

(Note: If you’ve never heard of the Red Paper Clip story, it involved Kyle MacDonald of Montreal trading a single red paper clip for a variety of bizarre and humorous objects and services, including a motorized snowglobe featuring the rock band KISS, and eventually concluding with him receiving a house for a year in the small Saskatchewan town of Kipling).

Update:

Scoble says he’s taking his 13-year-old son to the Apple store to meet Aaron.

Update 2:

10 Zen Monkeys has an update to the Aaron Stanton story. He’s returned to Boise and hired a programmer and says he may — or may not — return to Mountain View to work with Google in some way. Very mysterious. He’s also collecting all the emails he received (more than 2,000) into a book.