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Mark Dykeman, who writes a blog called Broadcasting Brain, did a Q&A interview with me recently as part of a series he has been doing, and you can find it here if you’re interested. Other participants in Mark’s series have included Dave “DigiDave” Cohn of NewAssignment and Tamar Weinberg, who writes for Lifehacker and Mashable.

Philipp Lenssen over at Google Blogoscoped has the sad story of Hello, which has just been shut down (Josh Catone at Read/Write Web has already beaten me to the inevitable headline). Of course, it’s only a sad story if you have any clue what Hello was, and it seems obvious that not many people do, otherwise (presumably) the company wouldn’t be shutting it down. Certainly most of the people I’ve mentioned it to have no clue what I’m talking about — but I remember it.

The funny thing is that Hello was actually a really cool app, as a couple of people have noted in the comments on Phil’s post. It was acquired along with Picasa in 2005, but I had never heard of it either until a couple of years ago a friend mentioned it, and said that she used it all the time with her parents. This surprised me, since she wasn’t a computer type at all — but she had just had a baby, and somehow came across Hello and set her parents up with it too. She thought it was the best thing ever.

In effect, Hello merged a photo-sharing app and an instant messaging and chat tool into one thing — and the best part was that when you were looking at photos with someone else, it actually showed you which photo they were looking at, so that you could tell them about it in the chat window. When my friend wanted to show her non-techie parents photos of her baby, she just sent a chat request, they opened the window and the photos would show up — and then she could type in messages about them as they looked at them.

Yes, I know that she could have just emailed them, or uploaded them to Picasa.com and then sent her parents the URL — or she could have uploaded them and then called them on the phone to chat about them. But Hello worked really well, and it was nice to see an app designed to do one simple thing and do it well. I still think Google didn’t put enough energy into promoting it the way they could have, just as they haven’t done anything with Dodgeball, or Jaiku, or a half a dozen other apps they’ve acquired. In the case of Hello, I think it’s a real shame.

I can appreciate that there’s a good reason for all the buzz on Techmeme about MySpace hooking up with Yahoo, eBay and Twitter as part of the Data Portability project. Data portability and open standards are a great thing, and it’s nice to see some movement on that front after all of the announcements and back-slapping that went on about it last year — followed by very little movement on anyone’s part. But after all the party favours are handed out and everyone’s finished their MySpace punch, it might be worth noting that this “data portability” initiative still keeps the power very much in MySpace’s hands.

It’s true that the site has agreed to open up its API and allow other providers such as Yahoo and Twitter to extract user data with the OAuth standard. But we’re still talking about data that resides on MySpace’s servers and therefore effectively — according to the terms of use agreement that members sign when they register — belongs to the social network. It’s nice that they are letting you use it elsewhere, but as Stacy Higginbotham at GigaOm points out, they still get to choose which services can play, since they have to agree to MySpace’s terms of service in order to get access to the API. And what if something happens and your account gets deleted for some reason?

Don’t get me wrong — it’s good that MySpace is opening up. And I think it’s great that being the first one to adopt any kind of open standard or interoperability seems to be turning into a competitive advantage. But this is very much about MySpace wanting to become the central storage point for peoples’ data, and then doling out whatever information it wants to the services that it wants to play ball with. Even the praise from the Data Portability Project seems rather faint: it says that it hopes MySpace will someday “evolve toward becoming a compliant implementation” of the project’s best practices. I hope so too.

Update:

Ben Metcalfe, who acted as an advisor to MySpace and is also a co-founder of the Data Portability group, has posted a comment here in which he corrects some misunderstandings of mine about the nature of what MySpace is doing. In particular, he says that the launch partners are not getting any kind of special deal, but were only chosen in order to “have someone to test and debug the implementation with and also have the ability to demonstrate the complete value proposition end-to-end.” Thanks for clarifying things, Ben.

It seems I accidentally tripped over something new at Google Maps this morning: I happened to be looking at the houses for sale in our area — a recreational pursuit of mine — and when I mapped an address using Google Maps, all of a sudden thumbnail photos started popping up here and there. Then a little while later I saw a Twitter message from Steve Rubel about Google Maps adding photos, and it all made sense. The site is apparently integrating both Picasa and Panoramio photos, as well as videos from YouTube and user-created maps.

Adding geo-tagged or otherwise location-oriented photos to Google Maps has been an option for some time under the “My Maps” tab — which also allows you to do things like calculate distances between two points, or see the weather for a specific location. But now Google is apparently adding the photo feature as a default. It’s not clear to me whether it’s only photos that have been geo-tagged, or whether it also includes photos that have specific keywords in them.

I think this is an interesting feature (although there’s obviously lots of potential for abuse as well, which I’m sure Google is aware of). And it also seems as though this could be either a competitive issue or a potential partnership opportunity for companies like PlanetEye.com, where my friend and fellow mesh organizer Mark Evans works. If Panoramio is already integrated into Google Maps, then presumably other companies could as well. (Note: I didn’t realize that Panoramio was owned by Google until I read MG Siegler’s post; I agree that it would be good if Google Maps could integrate photos from other services as well).

For many people, PowerPoint (or Keynote) presentations are like root canals — you know they’re necessary, but they’re painful and they make you uncomfortable. And they’re a little like dental surgery in another way as well: they put a lot of people to sleep. That said, however, they are a fact of life, and SlideShare, which just got $3-million in funding, is one of the companies that has been doing its best to try and make them more interesting by letting people share them (it’s not aimed at helping you *create* them — that’s what companies like Zoho.com, SlideRocket.com and Empressr.com are trying to do). But can you really develop a community around something like that?

I think the answer could be yes. From my own point of view, I’ve put together a few PowerPoints for presentations to companies about social media and blogs and so on, and in doing so I spent a bunch of time looking around for examples. And I came across some good ones — like Dick Hardt’s presentation about Identity 2.0, which I highly recommend as an example of how to do it right, and which has become almost legendary in some circles. After all, giving a presentation is a kind of performance, and there are those who do it well. Some PowerPoint shorthand has even emerged, like the “Meet Henry.”

I’ve shared my “decks” or slides with others to get their feedback, and they’ve shared theirs with me. In some cases we’ve traded some really good slides if we’re giving similar presentations. And I’ve browsed through the “most popular” at SlideShare more than once, or the related items after searching for a term, and found some pretty good ones. You could argue that having something like SlideShare helps to improve the average calibre of PowerPoints — and that has to be a good thing, especially if you have to sit through them regularly 🙂

Josh Lowensohn at Webware has a great post up about how he was having trouble with his Comcast connection, so he posted a message about it on Twitter — never expecting to get the same kind of response that Mike Arrington got when he posted about the same thing not that long ago. Instead, he got a response within a couple of minutes from a Comcast customer service rep named Frank Eliason, who regularly monitors Twitter and other social media for similar expressions of dissatisfaction about the company and its Internet service.

I remember when Mike wrote about Comcast-Twitter experience at TechCrunch, and I remember thinking exactly the same thing that Josh Lowensohn thought: I figured that the company was probably monitoring both Mike’s blog and his Twitter messages, because he’s so influential within the tech community. But would they do the same for anyone else? According to Eliason, yes. He says he has “lost track” of the number of people he has helped after seeing Twitter messages about problems, and that he also scans blogs for the same reason.

I shouldn’t really have to say it, but this is Smart with a capital “S.” Any company that is not using these kinds of tools needs to give their heads a shake. It’s true that Twitter might be for “edge cases,” but that doesn’t mean it shouldn’t be part of the monitoring you do of websites, blogs, Facebook and so on. Give it some thought — or better still (shameless plug), come to mesh 2008 where Sam Ladner from BlastRadius will be talking about online reputation management.

And remember as well that — as Sarah Perez put it in a recent Read/Write Web post about the same topic — none of this should take the place of good, old-fashioned customer service.

Video whiz and all-around wild and crazy guy Mark Mckay, who won our mesh 2007 video contest and wound up doing a bunch of video for us last year, came out to a recent mesh meetup at the Irish Embassy and has put together a great little highlight reel for us (and if you haven’t got your ticket for mesh or meshU, you’d better get cracking).

[youtube https://www.youtube.com/watch?v=XvfOW9hsUx0&hl=en&w=425&h=355]

 

Thanks a lot to Mark and to Rob Manne and the other folks at Edelman.

Marshall Kirkpatrick has a post at Read/Write Web with some notes from an interview he and some other bloggers did with Neil Young at the JavaOne conference. And why was Neil there? Apparently he’s releasing his entire back catalogue as a Blu-Ray disc, which — thanks to the Java embedded in Blu-Ray — will automagically download new content if there is any when you play the disc. Among other things, Neil in jeans and a T-shirt was probably the only person who could make ponytailed Sun CEO Jonathan Schwarz look stuffy and uptight.

I’m a big fan of Neil’s, and always have been. And not just because my family and his family were neighbours in Toronto about a hundred years ago, or because his cottage is up in northern Ontario (“there is a town in North Ontario” he sings in Helpless) just like my cottage. Neil has always done whatever the hell he wanted to do, regardless of what his record label wanted — anyone remember the album Trans, released in 1982? — and he has a similarly straightforward approach to file-sharing and the dangers thereof, according to Marshall’s post.

“It’s up to the masses to distribute it however they want,” he said. “The laws don’t matter at that point. People sharing music in their bedrooms is the new radio.”

Obviously, he’s not saying that he’s happy people are trading mp3 files of his music rather than buying it. But I think he knows he can’t stop it, and I get the sense that he thinks it’s probably on balance a positive thing — and there will always be people who want the Blu-Ray disc with the whole back catalogue, or the $300 package deal that Trent Reznor and Nine Inch Nails made $1.6-million or so on awhile back, despite the fact that he was effectively giving the entire album away. You just have to focus on that, and give them the best you can give.

I like Marc Andreessen a lot. I think he writes some deep and thoughtful posts at his blog, and as more than one person has pointed out, his analysis of the Microsoft-Yahoo brouhaha has been second to none (except maybe Kara Swisher at All Things Digital). And his latest post on dual-class shares is likewise deep and thoughtful — and I also happen to think it is wrong. I must admit, he is such a persuasive bugger that he almost had me nodding along in agreement there for awhile. But I wrote about some of the reasons why I think he’s wrong the last time he brought the idea up, and I stand by that post.

Try this: Read through Marc’s excellent argument, but whenever he says “dual-class shares,” insert the word “dictatorship” in there instead, and I think you will see what I mean. In effect, Marc is arguing that dual-class shares are a fantastic way of running a technology company — provided nothing goes wrong. That is, if the ones with the voting control are also majority shareholders, and if they have a long-term vision for the company, and if shareholders go in with their eyes open, and if the founders don’t suddenly become… well, dictators.

I now believe that dual-class stock structures are a great idea for a technology company that is in the process of going public, under the following conditions:

* The key leaders of the company — typically the founders — who will own the controlling Class B shares, are also major economic shareholders in the company. They own a significant portion of the company and are therefore highly incented to maximize the value of the company over time.

* The key leaders of the company who own the controlling Class B shares have a long-term goal of building a major franchise, and the commitment required to execute against that goal.

* The controlling Class B shareholders have a commitment to treat Class A shareholders fairly and equally in all respects other than voting power.

* All public shareholders understand what they are getting into up front — no bait and switch.

This seems to me to be the equivalent of the old saying about how Mussolini was bad, but at least he “made the trains run on time.” In other words, on the whole the complete centralization of power in the hands of a dictator was for the best. I would never compare Larry Page or Sergey Brin — or even Jerry Yang and David Filo — to an evil dictator, but my point is that just as a benevolent dictatorship is seen by some as the best political structure for a country (“best” meaning the most efficient), so dual-class shares might seem like the best share structure for a company, right up until something goes wrong.

As I said in my previous post, dual-class shares are an attempt to get around Darwin’s Law as it applies to the marketplace. Multiple-voting shares protect incompetent, complacent or simply unsuccessful companies that should be taken over and either remade or dismantled. If your company is agile enough and creative enough, it shouldn’t need them. And if you don’t want to bow to the whims of the marketplace, then there’s a simple solution that Marc ignores: Don’t go public.

I have to declare a conflict of interest up front with this post: Leila Boujnane, the CEO of Toronto’s Idee Inc., has been a friend of mine for some time now. She is not just a tireless supporter of technology startups and entrepreneurs in Toronto, but is also smart, funny, relentlessly positive and generally just a pleasure to have around. She and her team at Idee also have one of the least-known Toronto success stories: an image-recognition company that is second to none, and has major customers such as Adobe using its technology.

Today, Idee is taking the image-recognition chops it has built up through corporate image searches and applying them to consumer-level searchs through a beta called TinEye.com. Using either an image from your hard drive or a link to one on the Web (the service also has a Firefox plugin that adds TinEye to the right-click menu), the service can almost instantly produce a list of similar images — even when the image in question has been stretched, shrunk, cropped, flipped, had the colour profile changed, or been otherwise modified.

I saw a demo of the corporate version of this technology a while back and was blown away, and now it is being made available to anyone. Unlike most image-search services, which use the text and keywords associated with a photo or image, Idee uses the digital “fingerprint” of the actual pixels in the image and compares that with others until it finds a match. Other companies have claimed to be able to do this in the past, (including Riya, which then became Like.com, a shopping search engine) but none have impressed me as much as TinEye.

There’s more info on TinEye at the Idee site (including the fact that it is currently crawling almost half a billion images), and there’s also a very helpful video explaining the service that features another friend — Amber MacArthur, video-blogger extraordinaire and host of CommandN. I’ve got a limited number of invitations for the service available: drop your email into a comment or use my contact form (link in the upper right-hand corner of this page) and I’ll hand them out on a first-come, first-serve basis. Congrats to Leila and the rest of Idee.

Google has launched a couple of new features for Google Reader, including the ability to share items with friends even when they aren’t in an RSS feed — through a bookmarklet like the ones that Facebook and about a gazillion other sites have — as well as the ability to add “notes” to the items that you’re sharing from within Reader. I think these baby steps (and they are baby steps) are a nice addition to Google Reader, and a year ago they might have even been groundbreaking, but next to the kind of things that FriendFeed and others are doing with sharing and commenting, they actually look kind of lame.

Don’t get me wrong — sharing things within Reader from a bookmarklet is a nice feature to have, although as Adam Ostrow (who also co-owns the new Readburner site, which is a community built around Reader shared items) notes at Mashable, there have been hacks that allowed you to do pretty much the same thing if you really wanted to. But I don’t really see the point of having the ability to add a note to what you’ve shared. Maybe I’m just missing the point (although I do like the fact that shared items now look different in your Reader items view).

One of the biggest problems with Google Reader is that it’s disconnected from everything. That was a problem with FriendFeed.com too, until the site — founded and run by former Googlers, including Paul Buchheit and Bret Taylor — added the ability to post comments back to Twitter while also keeping them within FriendFeed as well. I think that kind of cross-posting ability is a huge plus. One of the other irritants with Google Reader is that it adds people as your friends even if you’ve only emailed them once or twice (Google Chat does the same thing). That’s just dumb. In any case, GReader’s added features are nice, but they’re going to have to step up the pace a bit over at the Googleplex.

As a fan of Techmeme, I try to stick up for the site whenever someone writes about how it’s just an “echo chamber,” or how it’s dominated by the “A-listers” — so it’s nice to see a little empirical data from Yuvi, the 17-year-old data guru behind Statbot. Yuvi and his statistical abilities were recently re-discovered by the now-ubiquitous Louis Gray (who himself is living proof that Techmeme and the so-called “A-list” can be broken into by just about anyone if they are determined enough).

Yuvi tracked the data from Techmeme’s headlines and found that while 30 per cent of those headline links come from what might be called “A-list” blogs, another 30 per cent come from blogs that are probably on the C or even the F-list. It’s easy to complain about that first 30 per cent — and perhaps it’s even valuable to point out that a certain proportion of the blogosphere gets more than its share of attention.

That’s a good thing to remind ourselves of, even just so that we can all keep our eyes open for new and worthwhile blogs, like Corvida’s SheGeeks, or Sarah in Tampa, or the next Louis Gray. But I still think not enough attention gets paid to the other 30 per cent that Yuvi talks about — the blogs that are just being discovered. They are there — all you have to do is look for them. And when you find them, link to them.

Like Hank Williams (no, not *that* Hank Williams) I too am fascinated by all of the recent talk in the blogosphere about how Twitter needs to be decentralized and/or disintermediated for the good of the Twitter-verse. In a post written for his own blog (creatively titled “Why Does Everything Suck?”) and cross-posted at Silicon Alley Insider, the New York-based entrepreneur says that if some of the critics of the company have their way, Twitter could find itself effectively disemboweled before it has had a chance to even become a business:

“It is entirely possible that before Twitter makes its first penny, it will become too important to exist in its current form, and the community will feel it has to be replaced by an open source, distributed framework. This should strike fear into the hearts of anyone who decides open their API.”

Why do people want to disintermediate Twitter? Dave Winer says it’s because he doesn’t like the idea of that stream of content disappearing somehow when the service is down (or when Twitter goes under), and compares the service to the Web pages that were created during the early days of the Web. Marc Canter, another cantankerous early Web guy, says Twitter needs to be decentralized and standardized because it’s as important as the DNS system behind the Internet.

Now I’m as big a fan of Twitter as the next guy — and maybe more so. But is this social network for the attention-deficit crowd, which 90 per cent of the world has never heard of, really as important as the DNS system, and so important that it can’t be left in the hands of one company? I think that’s more than a leap of logic — it’s like a double-backflip half-gainer of logic. It has to be flattering that people see Twitter as so crucial that it needs that kind of protection, but it still seems kind of… well, loopy.

It’s not that I’m not in favour of distributed apps, because I am. And if there’s a way to create a system that Twitter also plugs into, then that might be not a bad way to proceed — because as Steve O’Hear notes, anything that comes next has to respect what came before. Fred Stutzman says he doesn’t think it will work. Cindy Aleo-Carreira at Profy says that the disintermediation move is one of the downsides of the “build it and then figure out a business later” model. I think she has a point. I’d love to hear what Ev Williams thinks.

Not long after Radiohead offered their new album In Rainbows through their website for whatever fans wanted to pay, Nine Inch Nails’ frontman Trent Reznor took a similar approach with a new album he produced by hip-hop artist Saul Williams. The response was relatively lacklustre, however, with less than 20 per cent of those who downloaded the tracks paying even $5 for them, and from some of the interviews he gave about the experiment, it sounded as though Reznor wasn’t all that happy with the way things turned out.

The singer/songwriter hasn’t pulled back from experimenting with Web releases, however — in fact, just the opposite. In March, he released a new instrumental album called Ghosts I-IV as a combination download and physical product; fans could opt for a series of offerings, all the way from mp3 tracks at $5 to a deluxe package for $300, which included signed cover art. Even though nine of the tracks were released for free through the BitTorrent network, more than 2,500 bought the deluxe version and Reznor said he made $1.6-million.

In gratitude, the NIN frontman has released his latest album, In Slip, as a free download. A message on the download site says “As a thank you to our fans for your continued support, we are giving away the new Nine Inch Nails album one hundred percent free.” The album can also be streamed through iLike (something R.E.M. also did with their latest album). Radiohead, meanwhile, said recently that the “pay what you want” release of In Rainbows — which Reznor criticized as “insincere” and a “bait-and-switch tactic” — was “a one-off” and won’t be repeated.

Update:

My friend David Usher, a musician who writes a blog about social media at CloudID, says Radiohead and Trent Reznor have the resources to do whatever they want with their music, but that doesn’t really help up and coming artists find a new business model.

There’s a fascinating piece in the New York Times looking at IDG — the world’s largest publisher of tech-related magazines — and how it has been transformed from a print entity into what has increasingly become an online-only entity:

“In 2002, 86 percent of the revenue from I.D.G.’s publications came from print and 14 percent online. These days, 52 percent of the revenue is from online ads, while 48 percent is from the print side.”

That’s a remarkable shift. In some cases, magazines continue to be printed but come together primarily online, and in other cases — such as InfoWorld — the print magazine has been closed completely and the publication is solely online. And the business is better:

“Today, I.D.G. says, the InfoWorld Web site is generating ad revenue of $1.6 million a month with operating profit margins of 37 percent. A year earlier, when it had both print and online versions, InfoWorld had a slight operating loss on monthly revenue of $1.5 million.”

There is a dark lining to the silver cloud, however — the story says that IDG’s staff levels are 50-per-cent below where they were when the transformation started:

“By then, the editorial staff was down to its current level of 17 people, about half the number in 2002, and way below the peak of nearly 100 during the technology spending boom of the late 1990s.”

Still, a fascinating tale of one publisher that took the bull by the horns and made the change deliberately. As former editor Stewart Alsop says near the end of the piece: “What’s happening at I.D.G. is a fairly accurate map for every other publishing organization. Get over it, it’s going to happen.”