Social media is known for producing drama. In Twitter’s case, that’s been true as much behind the scenes as on the platform of late. On Monday, the service was hit by the latest in a series of glitches; this one made it impossible for users to post images, and also triggered a popup error about the company’s application programming interface, or API, whenever someone clicked on a link. Casey Newton and Zoë Schiffer later reported, in the Platformer newsletter, that the glitch was the result of a lone engineer making a mistake while trying to restrict free access to Twitter’s API—a decision that the company recently announced, sparking frustration among researchers and journalists who depend on access to the API for their work. Then, on Tuesday, Elon Musk, who acquired Twitter last year for forty-four billion dollars, got into a public spat with Haraldur Thorleifsson, an employee who said he wasn’t sure if he’d just been laid off, with Musk accusing Thorleifsson of doing no work and pretending to have a disability. Thorleifsson has multiple dystrophy and is in a wheelchair, and in the past has been named Iceland’s Person of the Year. (Musk later apologized to Thorleifsson, who, Musk said, is now “considering remaining at Twitter.”)
Also on Tuesday, the Wall Street Journal reported that the Federal Trade Commission has demanded that Twitter turn over any internal communications related to Musk, as well as detailed information about staff layoffs; according to documents seen by Ryan Tracy, a Journal reporter, the FTC cited “concerns that staff reductions could compromise the company’s ability to protect users.” In letters sent to Twitter and its lawyers since Musk’s acquisition of the company, the FTC also asked the company to identify all journalists who have been granted access to company records. This appears to be a reference to the “Twitter Files,” reports from a number of journalists, including Matt Taibbi and Bari Weiss, that were based on internal documents that Musk’s Twitter provided to them, and alleged censorship and other improprieties by Twitter’s former management. According to the Journal, the FTC is also seeking to depose Musk.
Musk responded to Monday’s technical glitches by saying that “a small API change had massive ramifications. The code stack is extremely brittle for no good reason. Will ultimately need a complete rewrite.” After the recent housecleaning in which thousands of employees were laid off, Musk demanded that those left at the company commit to his “extremely hardcore” vision, which would see them work for “long hours at high intensity,” or be forced out. Between October, when Musk took control of Twitter, and late January, about eighty percent of full-time workers left the company, Engadget reported, leaving it severely understaffed in some areas. A former employee told the Washington Post that at least six critical systems at Twitter—“like ‘serving tweets’ levels of critical,” the former staffer said—“no longer have any engineers” associated with them. Twitter now has about two thousand employees, down from seven thousand five hundred when Musk took over.
Continue reading “Glitches, trolls, and declining revenue take center stage in the Twitter soap opera”







