Author: Mathew Ingram

I did a panel at Podcamp Toronto on Sunday with my friend and former Globe and Mail colleague Keith McArthur, in which we talked about new media and ethics, and I wanted to download some of what happened there for anyone who couldn’t make it (from what I understand, there should be archived video of the session soon at the Podcamp wiki). I think it’s an interesting discussion, and we only touched the surface of many of the issues in the hour or so we were talking about it (Michelle Sullivan has a pretty good overview as well).

Keith started with a few examples of ethical lapses on several different sides of the equation. One was by the Globe: an April Fool’s joke involving a CBC radio report about Jimmy Carter, which was reported as though it was fact in the Globe. A second was by the blogosphere: a story that Ford had stopped Mustang owners from publishing a calendar with shots of their classic cars in it (more on that here). And the third was from corporate America: In responding to a blog, Target said that it only handled such requests from “legitimate” media outlets.

One of the main things that struck me about those three examples is the difference in responses between traditional media and “new” media, in part because of their structure (one in print and the other online and easily changeable) and likely in part for cultural reasons. The Globe, for example, apologized for the story and ran a lengthy response from the writer involved (although it felt somewhat insincere). But that was days later. In any case, there the matter ended.

Continue reading “Thoughts on new media and ethics”

I have to say, I think it is very cool that a couple of Web developers who work for the New York Times came up with Shifd, a mobile app that lets you store links, notes and maps that are accessible from your regular browser or from a mobile device. That said, however, I still don’t see why I would use it (although to be fair, I’ve only played around with it a bit). To me, it looks like a solution in search of a problem.

The idea behind Shifd.com is that you sign up for the app, which uses Adobe’s AIR platform, and then you can store links to sites or news stories you want to visit or read later, and you can store notes, and you can send yourself maps or location-type information. Like Erick Schonfeld, I’m wondering why I wouldn’t just do those things either inside a mobile browser — using a bookmarking service such as del.icio.us, for example — or through a mobile app like Google Maps.

The other alternative, of course, as mentioned by a number of commenters at TechCrunch and elsewhere, is to just email yourself the link or the note. I regularly send myself emails that have certain keywords in them, knowing that I can search through Gmail quickly and find them. All I really need is a way to aggregate those easily based on keyword and feed them into something like Remember The Milk. And this looks like a cool example of what can be done with tags and del.icio.us.

Meanwhile, Jeremy Wagstaff of Loose Wire has some thoughts about how something like Shifd could be used by newspapers and others as an information delivery and/or storage mechanism. Maybe it does have its uses after all. It wouldn’t be the first app that was designed for one thing and wound up being used for something else.

Twitter seems to be one of those things that people write about almost as much as they actually use (which isn’t hard, considering the average Twitter post is less than 140 characters). I’ve written my share of blog posts about Twitter, including here and here, and now we have a longish post from Howard “Smart Mobs” Rheingold about why he has started using the app, along with some follow-ups from my friend Tony Hung at Deep Jive Interests and from Nick Bradbury of FeedDemon.

Howard puts his finger on some important things about Twitter that he says makes it interesting as an example of a “smart mob,” including:

• Openness
• Immediacy
• Variety
• Asymmetry

And I would agree with all of those. But one of the most important factors, I think — and the one from which many of the others flow — is the first one: openness. If I send an @ message to just about anyone (unless they have blocked me), I know that they will likely see my post. I can’t think of any other app that allows that, except perhaps the ability to comment on someone’s blog. In some cases, I direct message people (d username) on Twitter because I can’t remember their email address, or don’t know which one of the many they have I should be using.

Facebook allows this kind of thing too, but to a much more limited extent. And messaging people through Facebook — which is another way a lot of people reach me — is much less immediate, since you have to click the link in the email to go to the Facebook message page, and whoever gets your response has to jump through the same kind of hoops. Twitter is always on, and is much faster, provided the person you need to reach is paying attention (my Twitter info is in the right-hand sidebar).

I think Tony puts it well when he says that Twitter is like a big group chat with a wide and varied group of people. I would definitely agree. And like many groups events — parties, etc. — not everyone is listening to everyone else, and there are side conversations going on that you may only hear one side of. But if you want to approach someone, they are as close as an @ message. And sometimes it’s just fun to listen in.

Update:

Jeff Jarvis has a column up at the Guardian about Twitter.

I must have missed this the other day, but apparently Evernote — the note-taking desktop software app — has launched an online version as an invitation-only beta. I wish I had been more on the ball, because TechCrunch had a bunch of invites, but of course they were probably gone in a matter of minutes. That’s usually what happens, and the comments on the post suggest it happened this time as well.

The video that Evernote has of the app at work (which is also here) looks pretty slick, and I know that lots of people swear by the desktop software. The main reason I haven’t used it — or Microsoft’s OneNote, or any of the other “backup brain” note-taking solutions — is that you have to install them on every computer you use, keep them synched, etc. This is the biggest attraction of a Web-based version.

I’ve tried — and still occasionally use — a bunch of different note-taking apps, including the ScribeFire plugin for Firefox, which I believe my friend Paul Kedrosky is also a fan of (or used to be), as well Google’s Notebook app and Clipmarks. At one point I was using Clipmarks.com to post to my blog, but it was too cumbersome and didn’t include support for tags. I mostly just use del.icio.us to save pages I want to remember, but as much as I like how simple it is, it lacks a whole pile of features.

I really wanted to like Google’s Notebook app, but I have to say it: It sucks. It’s clunky and kludgy and just plain goofy — it doesn’t make you want to use it, it doesn’t make it easy to see or organize the things you’ve clipped. It just sucks. I was really hoping that it would be the one-shot solution that would let me pull together bits and pieces that I come across on the Web into some kind of coherent whole, but it isn’t. If Evernote can do that, then I just might become a fan. But first I need an invite 🙂

Slate magazine has a piece up about Wikipedia, with the salacious subtitle “Digg, Wikipedia and the Myth of Web 2.0 Democracy” — a column that says it was written by editorial intern Chris Wilson, but might as well have been written by Andrew “I Hate The Internet” Keen, author of Cult of the Amateur and a man who never met a Web 2.0 service he couldn’t first misrepresent and then eviscerate. Chris puts his thesis in the lede:

“While Wikipedia does show the creative potential of online communities,” he writes, “it’s a mistake to assume the site owes its success to the wisdom of the online crowd.”

Why is it a mistake? Because, he says, the site has a small group of editors (gasp!) who control things, it uses “bots” to ensure that things look right, and most of the articles were written by 1 per cent of the site’s users, according to a widely-reported study. This is a little like complaining that airlines hoodwink us into thinking we can fly, when the truth is that it’s the airplane and the pilots that are doing the flying.

The existence of a so-called “power law” distribution or “long tail” effect in social relationships is older than I am (and that’s pretty old). As one commenter points out in Slate’s forum on the article, it’s hardly surprising that only a small group of people have the time, knowledge or resources to write in-depth articles for Wikipedia. Has the site ever said that all users contribute equally? Not as far as I know.

“Despite the fairy tales about the participatory culture of Web 2.0, direct democracy isn’t feasible at the scale on which these sites operate.”

Wilson also throws Digg into the mix, and hints that there are dark rumours about the existence of editors (gasp!) at the supposedly crowd-controlled service. Of course, Kevin Rose and Jay Adelson have said several times that there are editors who can block people or remove links, but it’s much more fun to imagine some kind of conspiracy a la The Da Vinci Code, with albino monks killing people and whatnot.

In fact, as another commenter on the Slate piece notes, the study Wilson quotes from shows that the number of users who contribute small changes to Wikipedia has been increasing for the past several years, and now outweighs the elite group. And he also notes that while 1 per cent of the users sounds like a small number, that’s still about 65,000 people. And yet, Wilson persists in referring to Wikipedia as an “oligarchy.” Nice job with that straw man, Chris — you totally kicked his ass.

According to a report at TechCrunch, sources say that Facebook is about to open up its news feed — but only in one direction, unfortunately. Mike Arrington says that he has confirmed the social network will soon allow users to add their own external events to the feed, so that they can effectively import Twitter posts (I refuse to call them “tweets”) and other activities that come from third-party sites. Whether your friends want to see all that is another question entirely, of course.

The big downside with the news (assuming it’s true) is that Facebook seems happy to incorporate external events into its news feed, but so far seems to have no intention of letting information flow the other way. As one commenter on TechCrunch’s post points out, that’s likely because the news feed is Facebook’s bread and butter, and it doesn’t want to endanger that. Being open is great, but apparently it only goes so far. I suppose the site may change its mind, but I wouldn’t hold my breath.

As Mike notes, allowing you to add your own external events into the feed puts Facebook onto the same kind of playing field as FriendFeed, Spokeo and other “personal aggregators,” including one I hadn’t heard of called Iminta.com — as in “I’m inta” playing football. One interesting feature of the latter, according to Mike’s review, is that you can remove certain items from the feed, so if you Twitter too much — as a friend of mine often says I do — your friends can block just those.

While I haven’t used Iminta, I’ve experimented with Spokeo and I am an avid user of FriendFeed.com which was created by former Googler and Gmail developer Paul Buchheit (who also came up with the company’s “Don’t be evil” motto). It’s a very handy way of keeping track of things your friends are sharing with Google Reader or posting to Twitter or Flickr. You can give something a thumbs-up vote by clicking the “like” button, and you can also post comments on items. Will Facebook’s new feature make it harder for something like FriendFeed to get traction?

I can’t tell whether the incredible soccer tricks in this video are real, or whether they’re computer-generated, but they are pretty damn cool regardless. Note: It appears to be a “viral” ad for this video game about street soccer, which suggests that at least some of it is fake. According to a comment I found, it may involve some of these guys, and is similar to a Chinese comedy called Shaolin Soccer.

[youtube https://www.youtube.com/watch?v=Jl39guVpofw&rel=1&border=0&w=425&h=355]

Some details have emerged over the past couple of days about a patent that Apple has filed for that applies to podcasts (or at least to audio streams of some kind, which for the purposes of the patent are called podcasts). There are some details at AppleInsider and at ZDnet, and some thoughts about the potential implications of what Apple appears to be proposing at Hear 2.0 and Last100 that are worth checking out.

As Ars Technica points out, Apple is clearly thinking about broadening what we think of as the podcasting business, which at this point is pretty much just talk radio on a digital device. Another recent patent application that Apple filed describes what it calls “podmaps” — which appears to be a process for downloading maps and then translating text-based directions into audio. And the most recent patent looks like Apple is thinking of ways to comb through audio files and pull out pieces of them and then let you download just the bits you want.

One of the reasons this interests me is that I just haven’t taken to podcasting, and I’m still trying to figure out why. Friends say they are using podcasts more and more, and that they have pretty well replaced radio. But part of what bothers me (as it does with video) is how difficult it is to scan through an hour-long podcast. If Apple’s patent makes that easier, then I’m all for it (coincidentally enough, this weekend is Podcamp in Toronto, which I’m appearing at with my friend Keith McArthur).

Mark Hopkins at Mashable notes that this kind of idea isn’t particularly new (which makes me wonder whether Apple isn’t reaching a bit in trying to file a patent on it, given such “prior art” and the “obviousness” test in U.S. patent law), but I still think the idea has a lot of merit. I don’t really care whether Apple does it or not, although its dominance in the portable media player business makes it the obvious candidate.

Update:

Facebook is taking issue with the BBC’s report of a user decline. A Facebook spokesperson sent me this statement: “The number of users for Facebook continues to climb in the UK. Our internal monthly active user numbers rose between December and January in the UK and are now at more than 8.3 million. Facebook tracks active monthly users, rather than registered user or unique visitors. Active users reflect those who have used the site in the past 30 days.”

Erick Schonfeld at TechCrunch has a similar type of post about Facebook U.S., although I think it might just show the same kind of seasonal fluctuation that others have mentioned in the posts I’ve linked to below. In fact, if you look at Erick’s graph there is a very similar falloff at about the same time last year.

Original post:

What are we to make of the reports that Facebook’s user base declined in Britain in January, as the BBC has breathlessly reported? Well, obviously it means that the social-networking site is over, and we should move on to the next big thing. Or does it? While Facebook’s growth is inevitably going to slow, and some of those who jumped on the bandwagon may fall off over time for various reasons, I think it’s a bit much to ring the bell of doom based on one downtick. In the BBC story, one media analyst says:

“Social networking is as much about who isn’t on the site as who is – when Tory MPs and major corporations start profiles on Facebook, its brand is devalued, driving its core user base into the arms of newer and more credible alternatives.”

I would have liked a list of those “newer and more credible alternatives,” because as far as I can tell my oldest daughter (18) and her friends continue to use Facebook just as much, if not more — and so does my middle daughter and her group of friends, who are 14. As the BBC story notes (towards the end), Facebook’s user base in Britain is more than 700 per cent larger than it was a year ago. And as WinExtra and The Last Podcast note, seasonal dips are not uncommon.

I will admit that I’ve been using Facebook less of late, in part because — as I’ve discussed here before — I’ve been using Twitter more, and that’s where I keep in touch with people and exchange links and so forth. But I still use Facebook to track what’s going on with my non-Twitter friends, and in fact I seem to be using Facebook messages even more, since my teenaged daughter uses that instead of email.

Tony Hung of Deep Jive Interests has a post up about Google News and its commenting feature, in which the service reaches out to individuals who are involved in news stories and allows them to post comments — or in some cases, apparently, takes their blog posts and publishes them as comments. The case Tony refers to is one in which Mick O’Leary of Information Today wrote about Citizendium, the Wikipedia competitor that Larry Sanger (a co-founder of Wikipedia) started last year.

O’Leary wrote a piece about Citizendium and how it is failing to keep up with Wikipedia, and is in fact “almost useless” for a number of reasons, mostly because there isn’t enough material in the entries he checked. Sanger’s comment on the Google News entry is essentially a shortened and edited version of the blog post Sanger wrote in response to the original story, in which he took the writer to task for not calling him.

Like Tony, I think that Google’s comment feature is a fascinating one, and I wish that it was used more often (there are some recent examples here). As Tony suggests, it’s a feature that can come in very handy for “new media orphans” — although I would argue that Sanger isn’t really an example of an orphan, since he was more than capable of responding on his blog. At the same time, however, while the Information Today piece would show up in Google News, Sanger’s blog response wouldn’t.

Everyone knows that the best recommendation for just about anything — mechanic, dentist, nanny, etc. — is the one that comes from a friend, or a friend of a friend. In some cases that recommendation might come in person, but more and more that kind of word-of-mouth is being spread via email, blog posts or Facebook messages (not to mention the social network’s ill-fated Beacon “social advertising” project).

A Toronto-based startup called GigPark.com wants to help make it easier to get those kinds of tips, by setting up what amounts to a recommendation network. The site, which has been in invite-only beta for the past several months, just opened up for public use today. The company was founded by Noah Godfrey and Pema Hegan, who got to know each other while working at Dose, the now-defunct entertainment and lifestyle tabloid (full disclosure: I know Pema and Noah, and consider them to be friends).

The principle behind GigPark — which also has a Facebook application — is a simple one. You can post recommendations on the site, if you have a masseuse or a real-estate agent or a mechanic that you think your friends might be interested in using, and you can also ask your friends and the other people in your network to recommend someone for a particular job. Recent requests for recommendations included someone looking for a financial planner and someone looking for a piano teacher.

In many other recommendation networks, such as TripAdvisor or Epinions.com, it’s difficult (if not impossible) to know whether the person who is gushing about a particular product or service is genuine or not. One of the attractive things about GigPark is that those recommendations come only from people you know or have added as friends, making them — at least theoretically — more reliable. And unlike Facebook’s Beacon, GigPark only has recommendations you have made deliberately, which makes it feel a lot less spam-like.

Facebook continues to tighten up some of the rules that govern how applications on the social network’s platform operate, giving users more control over what they allow and when, and making it easier for them to block “bad” applications and prevent the social-networking spam that has been piling up on Facebook over the past six months or so. Like Dare Obasanjo, I’m wondering why it took so long.

The worst thing about all the Zombie requests and movie quiz invites and all of that spam is that it comes from your friends. Occasionally I even find myself swearing under my breath at them (no, not you, Aunt Mabel) because they are so persistent — and then I realize that it’s not really their fault, and that the way many applications are set up, you are all but forced to invite people.

This is some of what Facebook is changing. Apps can’t force you to invite people before you get access to the results of your quiz or whatever the game is; it’s easier to block applications from sending any more invites; you can opt out of any emails sent by applications you’ve already added — and most important, the way an app behaves is based in part on your feedback. If you block or delete notifications from an app, it will find its ability to send those alerts curtailed.

This is something that had to happen — even if, as Allen Stern notes in a comment on TechCrunch, it means that the earliest apps such as SuperPoke and FunWall got a giant leg up over subsequent applications. There’s no question that people have been crying out for these kinds of changes: one group called “Pointless Applications Are Ruining Facebook” has close to half a million members.

If you follow the media business at all, you might have heard of Chez Pazienza — a CNN producer who was fired recently for having a blog. This isn’t that uncommon, sadly. In fact, it even has its own term: getting fired for your blog is called getting Dooced, after a blog of the same name got Heather Armstrong fired way back in 2002. So what happened to Chez is hardly unique. But for some reason it seems even more pathetic for something like this to happen to someone in the media — since blogs are just another medium, one you might hope outlets like CNN would be experimenting with. Or at least should be.

Heather Armstrong got fired for writing satirical blog posts about a place she worked. Why did Chez Pazienzia get fired? That’s not really clear. If you read his lengthy update about the situation — which I encourage you to do — he says it was made pretty obvious that while his blog technically broke the rules (which require that all outside writing be pre-approved by the network), the real reason he was fired was what he was writing about, i.e. the content of some of his blog posts.

It’s still not clear what was wrong with that content, however, other than the fact that he spoke his mind about various aspects of pop culture, the media, and occasionally political issues as well. I suspect it was when his posts started showing up at The Huffington Post (where some of mine also appear from time to time) that certain eyebrows started to be raised at CNN. But even that was never explicitly mentioned when he was given his walking papers. He was just shown the door.

As a blogger who also has a day job with a large media entity, I’m somewhat, er… sensitive to these issues, shall we say. I try to keep the things I write about on this blog focused on my beat, which is technology and new media, and when I stray from that I keep in mind that to some extent I represent the Globe and Mail and that they sign my pay cheques. That said, I think what CNN did to Chez Pazienza was pretty stupid. From reading his blog posts, he seems like a passionate guy, and a pretty smart guy as well. Isn’t that the kind of staffer they want?

Maybe he wrote some things that crossed the line into partisan ideology, things that CNN thought might make people question his ability to be fair or balanced as a producer. Or maybe he wrote some posts that the network thought made it look bad, by criticizing the popular media coverage of some issue. Either way, why not just go to him and ask him to tone it down a little? As far as I can tell, there’s no indication that anyone did that. And now, CNN just looks like a bully, and a stupid one at that.

I’m going to agree with Mike Arrington’s take on this one: Newspond, the new Digg-style news aggregator that just launched, is pretty much all eye-candy at the moment. Paul Glazowski at Mashable seems to think that’s enough — in fact, his review borders on gushing — but I would have to disagree. While it’s true that the site is nice-looking and well-designed, I don’t think that’s enough to give it a lock on success (whatever that means), and as my friend Tony Hung says at Deep Jive Interests, cool design can even be a detriment for a news aggregator.

I found Newspond pretty slick, but I think a lot of the Ajaxy on-hover effects and layout actually make it harder to skim or pull information out of when compared with Techmeme or Digg. And there’s no question that, as Mike notes, the site’s pumped-up rhetoric is pretty over the top. The most advanced news site on the planet? Right. It’s nice to set your goals high, but less talk and more delivering would be nice. I certainly don’t think Techmeme has anything to fear. But then, as Mark Evans points out, news aggregator fans are a tough crowd to please.

I know it’s kind of quaint to wonder about business models with Web 2.0 companies, and a number of people (including Fred Wilson) have argued that startups shouldn’t worry about monetization until they get some scale, but I have to say that I felt that old twinge of concern when I first saw Scribd, which just re-launched with a new format and features, including its own Flash-based document viewer. I think the service is great, but the business angle kind of makes me wonder.

There’s no question that Scribd is pretty cool — especially when you consider that it was created by a couple of twentysomethings through the Y Combinator startup program run by programmer and VC Paul Graham. There’s a video of co-founder Trip Adler here, in which he looks like the next-door neighbour’s kid, the one you get to look after the cats and maybe mow the lawn while you’re away.

Trip and his team are clearly smart as well, since they ditched Adobe’s Flashpaper, which they were using initially, in favour of their own Flash viewer called iPaper — which appears to be faster, has a smaller footprint and has a bunch of custom features. It’s pretty cool to be able to view what looks like a PDF document with images and everything, in an embedded Flash widget. And it’s easy to implement on your site so that links to Word documents or PDFs are autoconverted.

All that said though, I just can’t see how Scribd makes money, even though the service does include the ability to put ads on document pages. I don’t see that being a huge revenue generator (although I could be wrong). I suppose there could be tiers of access to documents or sharing features, but I have no idea what those might be, or whether people would actually pay for them. Maybe Scribd could get bought by Google — I think Google Docs could use a few of those cool features.