Note: This was originally published as the daily newsletter at the Columbia Journalism Review, where I am the chief digital writer
On Monday, Jahnavi Sen—deputy editor of The Wire, an independent news outlet in India—reported that Amit Malviya, the social-media manager for India’s ruling political party, was able to have any post removed from Instagram, regardless of the content, by flagging them through the service’s reporting system. An internal report The Wire saw a copy of “makes clear that the reported post was taken down immediately without any of the company’s moderators looking at it,” the site wrote. Any post flagged by Malviya was treated the same way, according to The Wire: “an immediate removal from the platform, no questions asked.” A source at Meta, the parent company of both Instagram and Facebook, told The Wire that Malviya reported more than 700 posts in September, and all were removed.
According to The Wire, these takedowns were allowed because Malviya is part of a Meta program called X Check or Cross Check, whose existence was revealed by the Wall Street Journal in September of 2021, as part of the paper’s reporting on a trove of documents released by Frances Haugen, a former Facebook security staffer turned whistleblower. Under the Cross Check program, “some users are ‘whitelisted’—rendered immune from enforcement actions—while others are allowed to post rule-violating material pending Facebook employee reviews that often never come,” the Journal reported (the ability to remove content from Facebook or Instagram is not mentioned).
The Wire‘s story included a copy of the internal Instagram report, which it said confirmed that Malviya was able to have posts taken down because he was a member of the program, including timestamps that allegedly corresponded to when the posts were removed that said “Review not required. Reason: Reporting user has XCheck privileges.” In a response to The Wire, Andy Stone, a spokesman for Meta, said the Cross Check program “has nothing to do with the ability to report posts.” He added that all of the posts mentioned by The Wire “were surfaced for review by automated systems,” and suggested that the document referred to in its story “appears to be fabricated.” Guy Rosen, chief information security officer for Meta, went into more detail in a Twitter thread.
Continue reading “The Wire and Meta point fingers”