{"id":424,"date":"2006-07-13T23:01:30","date_gmt":"2006-07-14T03:01:30","guid":{"rendered":"http:\/\/www.mathewingram.com\/work\/2006\/07\/13\/dell-seems-to-be-learning-fast\/"},"modified":"2006-07-13T23:01:30","modified_gmt":"2006-07-14T03:01:30","slug":"dell-seems-to-be-learning-fast","status":"publish","type":"post","link":"https:\/\/mathewingram.com\/work\/2006\/07\/13\/dell-seems-to-be-learning-fast\/","title":{"rendered":"Dell seems to be learning fast"},"content":{"rendered":"

I stayed out of the recent fuss over Dell’s entry<\/a> into the blogosphere, partly because I was tied up with other things and partly because it turned into kind of a pile-on, as my friend Rob Hyndman pointed out<\/a>. Jeff Jarvis did kind of jump all over the company when it first appeared, and Steve Rubel also chimed in<\/a> with some free advice — some of it (in fact most of it) well-deserved — and lots of others did as well. <\/p>\n

There was a good point there, that Dell should have maybe surveyed the blogosphere before launching one, but it was overdone. And as it turned out, Dell has done all that and more: it started with links to Jarvis and Rubel and a commitment to learn as much as possible, and it has continued. The latest, as Steve points out<\/a>, is a lengthy post that is honest<\/a> almost to a fault about the company’s problems with customer support, and how much work needs to be done still. <\/p>\n

I hope some of those who were so quick to criticize will take note of how open Dell is being (Steve Rubel has and so has Jeff Jarvis<\/a>). The company deserves to be applauded for it.<\/p>\n

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I stayed out of the recent fuss over Dell’s entry into the blogosphere, partly because I was tied up with other things and partly because it turned into kind of a pile-on, as my friend Rob Hyndman pointed out. Jeff Jarvis did kind of jump all over the company when it first appeared, and Steve … <\/p>\n

Continue reading “Dell seems to be learning fast”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crsspst_to_mathewingramblogwordpresscom":false,"mf2_syndication":[],"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-424","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/posts\/424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/comments?post=424"}],"version-history":[{"count":0,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/posts\/424\/revisions"}],"wp:attachment":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/media?parent=424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/categories?post=424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/tags?post=424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}