{"id":1807,"date":"2007-10-16T23:24:32","date_gmt":"2007-10-17T03:24:32","guid":{"rendered":"http:\/\/www.mathewingram.com\/work\/2007\/10\/16\/quit-reviewing-us-online-cafe-says\/"},"modified":"2007-10-16T23:24:32","modified_gmt":"2007-10-17T03:24:32","slug":"quit-reviewing-us-online-cafe-says","status":"publish","type":"post","link":"https:\/\/mathewingram.com\/work\/2007\/10\/16\/quit-reviewing-us-online-cafe-says\/","title":{"rendered":"Quit reviewing us online, caf\u00c3\u00a9 says"},"content":{"rendered":"

Greg Sterling at Screenwerk has an interesting post<\/a> about a local caf\u00c3\u00a9 in his home town of Oakland called Rooz, which has posted signs saying “No Yelpers” — in other words, no customers who plan to bitch about the service or the food on the Yelp.com customer review site. Greg asked about the sign and got this response:<\/p>\n

“What I was told, in a nutshell, is that the caf\u00c3\u00a9 staff has encountered a stream of would-be critics \u00e2\u20ac\u0153with attitude,\u00e2\u20ac\u009d predisposed to take issue with or be critical of the business.”<\/p><\/blockquote>\n

Greg says the staff argued that some customers were being deliberately snotty in their reviews “for entertainment reasons or to impress the Yelp community,” and weren’t being respectful of the impact their reviews might have on a small business like the caf\u00c3\u00a9. The response from some of the Yelpers<\/a> in question (not surprisingly) has been unapologetic:<\/p>\n

“How DARE you ban my opinion?? And for this, I shall not return. EVER. Not the best business plan in the world buddy.”<\/p><\/blockquote>\n

As Greg notes, it seems a bit odd to pick a fight with your customers, even the snotty ones who give your place lacklustre reviews on a site such as Yelp. Maybe this caf\u00c3\u00a9 owner has enough customers, and doesn’t need to attract any more.<\/p>\n

<\/div>","protected":false},"excerpt":{"rendered":"

Greg Sterling at Screenwerk has an interesting post about a local caf\u00c3\u00a9 in his home town of Oakland called Rooz, which has posted signs saying “No Yelpers” — in other words, no customers who plan to bitch about the service or the food on the Yelp.com customer review site. Greg asked about the sign and … <\/p>\n

Continue reading “Quit reviewing us online, caf\u00c3\u00a9 says”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_crsspst_to_mathewingramblogwordpresscom":false,"mf2_syndication":[],"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-1807","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/posts\/1807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/comments?post=1807"}],"version-history":[{"count":0,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/posts\/1807\/revisions"}],"wp:attachment":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/media?parent=1807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/categories?post=1807"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/tags?post=1807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}