{"id":11116,"date":"2015-04-25T13:45:44","date_gmt":"2015-04-25T17:45:44","guid":{"rendered":"http:\/\/www.mathewingram.com\/work\/?p=11116"},"modified":"2015-04-25T13:45:44","modified_gmt":"2015-04-25T17:45:44","slug":"the-seven-most-interesting-things-in-that-huge-gawker-buzzfeed-interview","status":"publish","type":"post","link":"https:\/\/mathewingram.com\/work\/2015\/04\/25\/the-seven-most-interesting-things-in-that-huge-gawker-buzzfeed-interview\/","title":{"rendered":"The seven most interesting things in that huge Gawker-BuzzFeed interview"},"content":{"rendered":"<p><\/p>\n<p>If by some bizarre twist of fate you have a life that doesn&#8217;t revolve around new-media entities like BuzzFeed and their impact on journalism and advertising and content in general, then this probably won&#8217;t interest you. But for anyone who does pay attention to such things, the idea of <a href=\"http:\/\/tktk.gawker.com\/ben-smith-and-jonah-peretti-the-gawker-interview-1699230890\">an interview between Gawker and<\/a> BuzzFeed editor Ben Smith and founder Jonah Peretti about the site&#8217;s deletion of posts involving advertisers is like a candle flame to a moth &#8212; in other words, pretty irresistible.<\/p>\n<p>The actual facts being referred to in the interview &#8212; that is, the posts that were deleted and BuzzFeed&#8217;s justification for why it did this, as well as editor-in-chief Ben Smith&#8217;s admission that he made a mistake &#8212; <a href=\"http:\/\/tktk.gawker.com\/buzzfeed-deleted-posts-under-pressure-from-its-own-busi-1697762873\">has been written about<\/a> quite a bit (including a post <a href=\"http:\/\/www.mathewingram.com\/work\/2015\/04\/10\/buzzfeed-isnt-doing-itself-any-favors-on-the-credibility-front\/\">by me<\/a>). The interview post, however, is so gigantic and disjointed and rambling that I found it hard to follow, so I tried to pull some of the really interesting parts out.<\/p>\n<p>The interview was triggered by the deletion of two posts, both of which were removed by Smith in <a href=\"http:\/\/www.mathewingram.com\/work\/2015\/04\/10\/buzzfeed-isnt-doing-itself-any-favors-on-the-credibility-front\/\">what he later admitted was<\/a> a breach of the site&#8217;s standards guide. Those deletions and the attention they drew in turn convinced the site to review all of the posts that had been deleted in the past. At the beginning of the interview, Peretti and Smith talk about why some earlier posts were deleted, including the hundreds that Gawker writer Keenan Trotter <a href=\"http:\/\/gawker.com\/over-4-000-buzzfeed-posts-have-completely-disappeared-1619473070\">wrote about<\/a> last year:<\/p>\n<blockquote><p>Jonah: This was a period where we didn\u2019t have a deletion policy. If you were an editor and you wrote something and then you thought later, oh, this is kind of dumb and I was to delete it, you could delete the post.<\/p>\n<p>Ben: And that was fine. And there\u2019s not huge numbers of them, but there\u2019s a fair number of those, there were posts that were dup\u2014<\/p>\n<p>Jonah: Duplicates, or errors, or text tests, or stuff like that.\n<\/p><\/blockquote>\n<h2>Which is church and which is state?<\/h2>\n<p>According to BuzzFeed, the Dove post and <a href=\"http:\/\/tktk.gawker.com\/buzzfeed-deleted-anti-hasbro-post-after-inking-deal-wit-1697044663\">the Monopoly post<\/a> were deleted because they were &#8220;hot takes&#8221; and the site is trying to cut down on those, not because they involved an advertiser. But Smith admits that there were a couple of posts that were deleted that <em>did<\/em> cross the boundaries between editorial and advertising in an unpleasant way, both of which involved Pepsi and were written by Samir Mezrahi. And the discussion of this decision-making process is interesting. One post was a humorous take on what might be under Pharrell Williams&#8217; hat:<\/p>\n<blockquote><p>Ben: It was actually a great post. There were many hilarious things under his hat, including doge. And Samir had taken the GIF of doge coming out from under Pharrell\u2019s hat. Or, I\u2019m not even sure if he\u2019d seen it. But I got a complaint from the creative side that editors were taking their stuff and remixing it and not crediting their post or Pepsi. It was a confusing situation. Not\u2014it was just a confusing situation. And I said to him, hey, we\u2019re working, our creative team\u2014which at this point is across the hall\u2014is working with Pepsi on this social stuff, so don\u2019t take their stuff, don\u2019t use it in an editorial context. Church and state.<\/p>\n<p>Jonah: One of the concerns is the impression that an editor was posting positive things about a brand because they were an advertiser. And that\u2019s something I think, you know, as we grow, I don\u2019t have much experience with church and state stuff. But as we grow, you start thinking, ok, if someone really loves pumpkin-spice lattes and they write a whole post about it and then it turns out that Starbucks is an advertiser, does that create the impression that they were influencing editorial, even though they had no idea that someone was an advertiser, and so there was\u2014<\/p><\/blockquote>\n<p><a href=\"https:\/\/i0.wp.com\/www.mathewingram.com\/work\/media\/8692674197_87dc05ba0c_b.jpg\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.mathewingram.com\/work\/media\/8692674197_87dc05ba0c_b.jpg?resize=525%2C350\" alt=\"8692674197_87dc05ba0c_b\" width=\"525\" height=\"350\" class=\"aligncenter size-full wp-image-11021\" \/><\/a><\/p>\n<p>The second post by Mezrahi was a critical one about accounts you should unfollow on Twitter, and that included Pepsi. What is most fascinating about this whole situation is that &#8212; as Smith points out &#8212; when Mezrahi posted about the soft-drink company, the Twitter account for Pepsi was actually being operated <em>by his BuzzFeed colleagues across the hall<\/em>. In other words, staffers from the advertising and marketing part of BuzzFeed, the part that operates like a digital ad agency, were in charge of the account that he was criticizing and\/or praising. And this is what Smith and Peretti seemed most concerned about &#8212; that this would look bad.<\/p>\n<blockquote><p>Ben: It depends how you look. But when the priest wants to reach over\u2014I\u2019m sorry, I\u2019m [unintelligible], block that metaphor. When church, when edit, what is our rule about edit playing in our advertising? Not in advertising in general, not around advertisers, but specifically with advertising being created across the hall by people at our company. And this is something I had never in my life considered, but seemed actually like a thing that we should absolutely not do. So we deleted the post, which at the time was what we did with posts that were inappropriate.<\/p>\n<p>Keenan: What was the problem? Say more about what the problem was.<\/p>\n<p>Ben: That you had an editor who was engaging specifically with things that were created\u2014specifically with stuff that our creative team was working on, twice that week, with the same project.<\/p>\n<p>Keenan: What\u2019s wrong with that, exactly? What do you mean by \u201cengaging\u201d? It was clearly critical of it.<\/p>\n<p>Ben: Well, no, the first one he was promoting. The second one, he was critical but\u2014maybe the post is lost, but there was other celebratory stuff in there. He was just, like, touching it, you know? He was writing about advertising that was created by BuzzFeed that he knew, or that I believed, that was&#8230;<\/p>\n<p>Ben: It\u2019s obviously an appearance issue. It\u2019s something that I feel really strongly about, it\u2019s in our standards, you\u2019ve probably seen it. There\u2019s an exception to that, which is news. If there\u2019s an ad on BuzzFeed, if there\u2019s an ad\u2014you know, if The New York Times carries an open letter, and it\u2019s news, New York Times reporters will write about it as news. But the bar is at least as high, and probably a little higher, I think, just for\u2014because, what are you doing? It seems really obvious to me.<\/p><\/blockquote>\n<p><a href=\"https:\/\/i0.wp.com\/www.mathewingram.com\/work\/media\/dsc_5899.jpg\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.mathewingram.com\/work\/media\/dsc_5899.jpg?resize=525%2C336\" alt=\"dsc_5899\" width=\"525\" height=\"336\" class=\"aligncenter size-full wp-image-10934\" \/><\/a><\/p>\n<h2>The downside of having an internal ad agency<\/h2>\n<p>A lot of critical reaction to the interview has made BuzzFeed out to be some kind of horrible monster for having an internal ad agency that designs or crafts content for brands like Pepsi &#8212; and even in some cases runs their Twitter account during certain events &#8212; and for having a policy that supposedly prevents BuzzFeed from writing about advertisers. But that&#8217;s not really what Smith is saying at all. The policy appears to be not to write either positively or negatively about specific advertisements that either appear on BuzzFeed and\/or are created by BuzzFeed&#8217;s in-house staff, because it might create the appearance of a conflict of interest:<\/p>\n<blockquote><p>Ben: So basically, in our standards, it says, \u201cPlease do not write positively about advertising that appears on BuzzFeed. Please do not do ad criticism about ads that appear on BuzzFeed. If it\u2019s newsworthy that\u2019s an exception to this rule.\u201d That feels appropriate to me. Well, I don\u2019t know, do you guys do that? Have you ever written about, like, this is a gorgeous banner?<\/p>\n<p>Keenan: I just don\u2019t see what the problem is with criticizing advertisements on BuzzFeed.<\/p>\n<p>Ben: I don\u2019t think in principle it is [a problem], I think anybody who doesn\u2019t work for BuzzFeed should do it. But I don\u2019t want our editors engaging in either criticism or, what we do much more, celebrations, of advertisements that are on BuzzFeed that are created by our creative team.<\/p>\n<p>Keenan: But what is the scope of \u201cadvertisements\u201d? Does that mean the brand, or\u2014?<\/p>\n<p>Ben: No, it does not mean the brand, it means specific campaigns, it means, they were creating content for this Twitter feed that he was talking about, that week, at the Super Bowl, where he was talking about the Super Bowl. It\u2019s narrow. It does mean the company, it does not mean, hey there\u2019s an ad on another site from an advertiser.<\/p><\/blockquote>\n<h2>An important principle, flawed execution<\/h2>\n<p><a href=\"https:\/\/i0.wp.com\/www.mathewingram.com\/work\/media\/DSC_5696-Case-Conflict.jpg\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.mathewingram.com\/work\/media\/DSC_5696-Case-Conflict-1024x653.jpg?resize=525%2C335\" alt=\"DSC_5696 (Case Conflict)\" width=\"525\" height=\"335\" class=\"aligncenter size-large wp-image-11020\" \/><\/a><\/p>\n<p>What&#8217;s interesting to me about this whole debate is that BuzzFeed and Smith are arguably on the side of the angels in this one &#8212; at least in the sense of the journalistic ethics around advertising. Yes, they have an in-house ad agency that creates content, but my sense is that they want to maintain as firm a wall between advertising and editorial as possible, which is theoretically what journalistic ethicists would want them to do. And yet they are being criticized for doing so (and admittedly, the way the deletion of posts was handled was flawed, as Smith has admitted).<\/p>\n<blockquote><p>Ben: To me, it\u2019s just like, you want readers to know that edit and advertising are separate things and that they don\u2019t touch each other. And if that\u2019s reporters, as happened twice in a week, if that is reporters promoting advertising, if that\u2019s reporters criticizing it, no thank you. There\u2019s an infinite number of things to write about, it just feel like, whether you celebrate it or criticize it, you just winding up blurring a line that readers are always struggling to understand in the best of times.<\/p>\n<p>Ben: I think this specific question of advertising that is created by our advertising team is actually a really weird\u2014a strange, marginal case, and a very small one, and one that I had never in my life thought about before, but that once we thought about, and I talked about with my team, we had a long conversation, internal and external, about standards. Starting with this post, we wound up thinking, that is a very strange little case, and it\u2019s one that makes us\u2014I would be very\u2014here\u2019s the real thing, I would be very uncomfortable with a post that was, this ad that I saw on BuzzFeed moved me to tears and I think it\u2019s the most brilliant thing in the world. That would be a very strange thing, don\u2018t you think, or no? Do you think I should publish that?<\/p><\/blockquote>\n<p>There&#8217;s no question that having ad agency staff creating content for brands in the same building as the editorial staff writing what&#8217;s supposed to be journalism can cause problems. In at least one case, according to Smith, someone moved from creating advertising &#8212; where they worked on the Microsoft account &#8212; over to the editorial side, where they started writing about the company. The software giant complained, and Smith said at first he rejected their complaint, but then he thought more about it and decided that this shouldn&#8217;t occur. And that feels like another case where the site tried extra hard to make the division between editorial and advertising even clearer.<\/p>\n<blockquote><p>Jonah: He was working on their business, doing work for Microsoft, and then switched to edit and started&#8230;<\/p>\n<p>Ben: And started writing about Microsoft. And they complained. And inititally I was like, I don\u2019t care if you complain. And then they said, well wait, this guy was making ads for us last week. And that felt to me, OK, that\u2019s a really legitimate, strange situation. So we\u2019re going to make a rule that in the very unusual cases\u2014there\u2019s one woman now, she\u2019s a designer who crossed from advertising into editorial\u2014we\u2019re going to have a six-month cooling off period where you can\u2019t write about ads. So that was the other one.<\/p><\/blockquote>\n<p>So what&#8217;s the bottom line here &#8212; is BuzzFeed some kind of evil empire bent on distorting or perverting journalism? I don&#8217;t think so. If anything, it seems to have bent over backwards to try and appear as ethical as possible, to maintain a line between editorial and advertising, or church and state as the old metaphor goes. Is it confusing to have a single company both creating ads or doing social marketing for brands and also doing journalism? Sure. And I get the feeling that Smith and Peretti are both trying to figure out how that works exactly. But at least they are being public about it.<\/p>\n<div class=\"syndication-links\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Gawker did an interview with BuzzFeed founder Jonah Peretti and editor Ben Smith about deleting posts, so I pulled out what I thought were the most interesting parts<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crsspst_to_mathewingramblogwordpresscom":false,"mf2_syndication":[],"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-11116","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/posts\/11116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/comments?post=11116"}],"version-history":[{"count":0,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/posts\/11116\/revisions"}],"wp:attachment":[{"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/media?parent=11116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/categories?post=11116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mathewingram.com\/work\/wp-json\/wp\/v2\/tags?post=11116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}